Terms of service

GOLDEN-EYE TRANSPORT & SERVICES

TERMS OF SERVICE

Effective Date: September 18, 2026
Last Updated: September 18, 2026

These Terms of Service (“Terms”) govern your use of the Golden-Eye Transport & Services website and your request, booking, purchase, or use of services provided by Golden-Eye Transport & Services (“Golden-Eye,” “we,” “us,” or “our”).

By requesting a quote, making a reservation, booking a service, submitting payment, authorizing work, or using our services, you acknowledge that you have read and agree to these Terms, subject to any rights or protections that cannot legally be waived.

Golden-Eye provides hauling, junk removal, small moves, appliance delivery, dump runs, property clean-outs, same-day hauling, and related services.

Our general service area includes portions of Tennessee, Arkansas, and Mississippi. Service availability depends upon location, equipment, scheduling, insurance, applicable operating authority, licensing, registration, and other legal or operational requirements.

These Terms do not replace any document, disclosure, valuation election, estimate, order for service, bill of lading, or other documentation required by applicable transportation law.

1. SERVICE REQUESTS AND ACCEPTANCE

Submitting a quote request, booking request, online checkout, contact form, text message, telephone request, or other inquiry does not automatically guarantee service.

Golden-Eye may review the requested service before accepting a job.

A booking may be subject to confirmation of:

• Pickup and delivery locations;
• Type and quantity of property;
• Estimated weight, volume, or dimensions;
• Required labor;
• Vehicle and equipment requirements;
• Property accessibility;
• Distance and mileage;
• Disposal requirements;
• Scheduling availability;
• Applicable operating authority;
• Insurance requirements;
• Pricing; and
• Any required deposit, booking fee, or advance payment.

Golden-Eye may decline a service request when we cannot safely, legally, or reasonably perform the requested work.

2. CUSTOMER AUTHORITY

The person requesting service represents that they are at least 18 years old and legally capable of entering into an agreement.

By asking Golden-Eye to move, transport, deliver, remove, dispose of, or otherwise handle property, you represent that:

1. You own the property; or
2. You have lawful authority from the owner or another legally authorized person to direct Golden-Eye to handle the property.

Golden-Eye may request reasonable proof of ownership or authorization.

We may refuse or discontinue work when a dispute arises concerning ownership, possession, authority, or the customer’s right to remove or transport property.

3. SERVICE DESCRIPTIONS

Depending upon availability and applicable legal requirements, Golden-Eye services may include:

• Junk removal;
• Small moves;
• Furniture transportation;
• Appliance delivery;
• Appliance pickup;
• Local delivery;
• Dump runs;
• Property clean-outs;
• Residential hauling;
• Commercial hauling;
• Same-day hauling;
• Loading and unloading;
• Pickup and delivery services; and
• Related transportation or labor services.

Not every service is available in every location.

The appearance of a service on our website does not constitute a representation that Golden-Eye is authorized or available to provide that service in every jurisdiction.

4. QUOTES AND ESTIMATES

Quotes and estimates are based upon information available to Golden-Eye when they are prepared.

Customers must provide complete and accurate information regarding the requested service.

Unless Golden-Eye expressly identifies a price as fixed or binding in writing, a preliminary quote or estimate may change when the actual circumstances materially differ from the information supplied by the customer.

Factors affecting pricing may include:

• Number of items;
• Weight;
• Volume;
• Dimensions;
• Mileage;
• Travel distance;
• Additional stops;
• Additional labor;
• Stairs;
• Elevators;
• Long carries;
• Parking restrictions;
• Difficult access;
• Required equipment;
• Waiting time;
• Disposal charges;
• Landfill or transfer-station charges;
• Oversized or unusually heavy items;
• Special handling;
• Customer-requested additions; and
• Other material changes in the scope of work.

Where reasonably practicable, Golden-Eye will communicate material additional charges before performing the additional work.

Different rules may apply where federal, state, or local transportation law regulates an estimate or the amount that may be collected.

5. DISTANCE AND MILEAGE

Where pricing depends upon mileage or distance, Golden-Eye may calculate mileage using commercially reasonable mapping, routing, dispatch, or navigation technology.

The route actually traveled may differ because of:

• Road closures;
• Construction;
• Commercial-vehicle restrictions;
• Low clearances;
• Weight restrictions;
• Unsafe roads;
• Traffic conditions;
• Detours;
• Weather;
• Customer-requested stops; or
• Other legitimate operational considerations.

Customers are responsible for providing complete and accurate pickup and delivery addresses.

Golden-Eye will not impose an additional mileage charge merely because of an internal routing decision when doing so would violate an agreed fixed price or applicable law.

For regulated household-goods transportation, applicable estimate, tariff, mileage, weight, and pricing requirements supersede any inconsistent provision of this section.

6. ADDITIONAL SERVICES AND CHARGES

Additional charges may apply when circumstances materially increase the labor, time, mileage, disposal cost, equipment, or resources required to complete a job.

Examples include:

• Undisclosed stairs;
• Long carries;
• Additional items;
• Additional pickup or delivery locations;
• Excessive waiting;
• Difficult access;
• Required disassembly or assembly;
• Oversized items;
• Additional workers;
• Special equipment;
• Disposal charges;
• Customer-requested changes; and
• Conditions materially different from those described during booking.

Golden-Eye will not impose additional charges prohibited by applicable law.

7. BOOKING, DEPOSITS AND DISPATCH FEES

Golden-Eye may require a booking fee, deposit, dispatch fee, or advance payment before reserving a service.

The amount and applicable refund conditions will be disclosed during booking or in the applicable quote, invoice, confirmation, or cancellation policy.

Payment of a deposit does not require Golden-Eye to perform work that would be illegal, unsafe, outside the agreed scope, or materially different from the service represented by the customer.

Any nonrefundable fee will be identified as such before the customer becomes obligated to pay it, to the extent required by applicable law.

8. CANCELLATIONS AND RESCHEDULING

Cancellations and rescheduling are governed by Golden-Eye’s applicable cancellation rules and the terms presented when the service is booked.

Customers should notify Golden-Eye as soon as possible when a service must be canceled or rescheduled.

A late cancellation, customer no-show, inability to access the property, or other customer-caused failure to perform may result in loss of an applicable booking or dispatch fee where disclosed and permitted by law.

Special cancellation rights may apply to certain regulated transportation services.

When mandatory law provides a customer with a cancellation or rescission right, that law controls.

9. PAYMENT

Customers agree to pay all authorized charges associated with the services they purchase.

Accepted payment methods may be identified at checkout, on an invoice, estimate, service agreement, or other booking documentation.

Unless otherwise agreed or required by law, payment may be required:

• At booking;
• Before dispatch;
• Before work begins;
• Upon completion;
• At delivery; or
• According to another written payment arrangement.

Customers may not knowingly initiate an improper payment dispute or chargeback for services that were authorized and properly performed.

Nothing in these Terms limits a customer’s lawful rights to dispute unauthorized, fraudulent, incorrectly billed, or otherwise legally disputable charges.

10. CUSTOMER SITE ACCESS AND PREPARATION

Customers must provide safe and lawful access to the pickup and service locations.

Before our arrival, customers should:

• Clear reasonable pathways;
• Secure pets;
• Remove unnecessary obstacles;
• Arrange building or gate access;
• Reserve elevators when required;
• Obtain required parking permissions;
• Identify stairs and access limitations;
• Inform Golden-Eye of unusually narrow entrances or hallways; and
• Disclose other conditions that could materially affect the service.

Where reasonably possible, customers should provide a safe loading or parking area reasonably close to the service location.

Golden-Eye does not guarantee that a vehicle can park within a particular distance when parking laws, property restrictions, safety considerations, or physical conditions prevent it.

11. STAIRS, ELEVATORS AND LONG CARRIES

Customers must disclose known stairs, elevator restrictions, unusually long carrying distances, difficult entrances, and similar access conditions when requesting a quote.

Undisclosed access conditions may result in additional charges if they materially increase the work required and the additional charge is authorized and lawful.

Golden-Eye may refuse to move an item when the crew reasonably determines that the available pathway would create an unreasonable risk of personal injury or material property damage.

12. JUNK REMOVAL AND DISPOSAL AUTHORIZATION

By placing property into Golden-Eye’s custody specifically for junk removal or disposal, the customer authorizes Golden-Eye to remove and dispose of that property through lawful means.

Depending upon the circumstances, disposal may include:

• Disposal facilities;
• Recycling;
• Donation;
• Transfer facilities; or
• Other lawful disposition.

Customers should remove anything they wish to retain before Golden-Eye begins removing designated junk.

Once designated property has been transported away from the service location for disposal, Golden-Eye does not guarantee that the property can be located or recovered.

This section does not apply to property merely entrusted to Golden-Eye for transportation, delivery, storage, or relocation.

13. PROHIBITED AND HAZARDOUS MATERIALS

Customers must disclose potentially hazardous or regulated materials before service.

Golden-Eye may refuse to handle materials that we are not legally authorized, insured, equipped, or trained to transport or dispose of.

Depending upon the circumstances, prohibited materials may include:

• Explosives;
• Ammunition;
• Hazardous chemicals;
• Asbestos;
• Biohazardous waste;
• Medical waste;
• Radioactive materials;
• Certain paints or solvents;
• Fuels;
• Certain oils;
• Toxic substances;
• Certain compressed gases;
• Contaminated materials;
• Illegal drugs or contraband; and
• Other dangerous or regulated substances.

Golden-Eye may stop work when undisclosed hazardous materials are discovered.

The financial consequences of a stopped job will depend upon work already performed, applicable booking terms, disposal or remediation costs, and applicable law. Nothing in this section creates an automatic forfeiture that would otherwise be unlawful.

14. RIGHT TO REFUSE OR STOP SERVICE

Golden-Eye may refuse, suspend, or discontinue service when reasonably necessary because of:

• Unsafe conditions;
• Threats or abusive conduct;
• Illegal activity;
• Hazardous materials;
• Material misrepresentation of the job;
• Property-ownership disputes;
• Unsafe access;
• Severe weather;
• Road conditions;
• Vehicle or equipment limitations;
• Mechanical problems;
• Regulatory restrictions;
• Customer refusal to authorize reasonably necessary additional services; or
• Other circumstances creating an unreasonable safety, legal, or operational risk.

Customers remain responsible for properly authorized work already performed and lawful charges already incurred.

15. CUSTOMER-PACKED PROPERTY

When Golden-Eye transports containers packed and sealed by the customer, the customer is responsible for packing them appropriately for ordinary transportation and handling.

Customers should not pack prohibited hazardous materials.

Customers should disclose particularly fragile or unusually valuable property before transportation.

Nothing in this section eliminates liability that applicable law imposes upon Golden-Eye.

16. APPLIANCES AND ELECTRONICS

Customers should prepare appliances and electronics for transportation according to manufacturer recommendations where applicable.

Unless expressly included in the booked service, customers are responsible for disconnecting appliances from:

• Gas;
• Water;
• Electrical hardwiring;
• Plumbing; and
• Other utility connections requiring specialized work.

Golden-Eye may refuse to disconnect or reconnect equipment requiring a licensed plumber, electrician, gas technician, or other specialized professional.

Golden-Eye does not guarantee the internal mechanical or electronic operation of used equipment merely because we transported it.

This does not limit responsibility for physical damage caused by Golden-Eye where applicable law imposes such responsibility.

17. FRAGILE, HIGH-VALUE AND SPECIALTY PROPERTY

Customers should disclose unusually valuable, fragile, antique, collectible, irreplaceable, or specialty property before service.

Examples may include:

• Fine art;
• Antiques;
• Collectibles;
• Jewelry;
• Important documents;
• High-value electronics;
• Musical instruments; and
• Other unusually valuable property.

Golden-Eye may decline such property, require specialized handling, or require additional documentation or arrangements.

For regulated household-goods transportation, applicable valuation and liability rules control.

18. EXISTING DAMAGE AND PROPERTY CONDITIONS

Customers should notify Golden-Eye of known pre-existing damage to property or premises before service.

Golden-Eye may photograph or document property and surrounding areas before or after service for legitimate operational, condition-verification, claim, safety, or recordkeeping purposes, subject to applicable law and our Privacy Policy.

Normal wear, deterioration, structural weakness, defective furniture, improperly assembled furniture, deteriorated particleboard, or pre-existing damage may make an item more susceptible to damage during ordinary handling.

Nothing in these Terms excuses negligent damage for which Golden-Eye is legally responsible.

19. DAMAGE AND LOSS CLAIMS

Customers should inspect transported property promptly following delivery or completion of service.

Any apparent loss or damage should be reported to Golden-Eye as soon as reasonably practicable.

Golden-Eye may request reasonable supporting information such as:

• Photographs;
• Videos;
• Receipts;
• Repair estimates;
• Proof of ownership;
• Item descriptions; and
• Other documentation reasonably relevant to evaluating a claim.

Claim deadlines, valuation rules, and remedies may differ depending upon the type of transportation and applicable law.

Nothing in these Terms shortens a mandatory claim period, waives a customer’s non-waivable rights, or establishes a limitation of liability prohibited by law.

20. HOUSEHOLD-GOODS MOVES

Household-goods transportation may be subject to specialized state or federal regulation.

When applicable, Golden-Eye will provide or use required documentation and procedures, which may include:

• Written estimates;
• Orders for service;
• Inventories;
• Bills of lading;
• Valuation selections;
• Required consumer disclosures; and
• Other legally required documents.

Those documents may establish additional rights and obligations.

For an interstate household-goods move subject to federal law, the bill of lading constitutes the transportation contract and required federal rules concerning estimates, valuation, payment and claims apply notwithstanding inconsistent language in these website Terms.

Federal rules currently require interstate household-goods movers to prepare written estimates, and FMCSA describes the bill of lading as the contract governing the shipment. 

21. VALUATION AND LIABILITY FOR REGULATED INTERSTATE MOVES

These website Terms do not automatically select a customer’s valuation option for an interstate household-goods move.

When federal household-goods rules apply, customers will receive the applicable valuation choices and documentation separately.

FMCSA currently requires interstate movers to offer Full Value Protection and Released Value protection. Released Value generally limits responsibility to $0.60 per pound per article, but the customer must affirmatively select that option as required by federal rules; otherwise Full Value Protection applies. 

Nothing in these Terms is intended to circumvent those requirements.

22. DELAYS AND ARRIVAL WINDOWS

Unless expressly guaranteed in writing, arrival and completion times are estimates.

Transportation and service schedules may be affected by circumstances including:

• Traffic;
• Weather;
• Road closures;
• Accidents;
• Mechanical problems;
• Prior-job delays;
• Disposal-facility delays;
• Customer delays;
• Emergency conditions; and
• Circumstances beyond Golden-Eye’s reasonable control.

Golden-Eye will make reasonable efforts to communicate material delays when practicable.

Where a legally regulated shipment has specific pickup or delivery requirements, applicable law and the governing transportation documents control.

23. WEATHER AND UNSAFE CONDITIONS

Golden-Eye may delay, reschedule, suspend, or cancel a service when weather or other environmental conditions make the service unsafe or impracticable.

Examples include severe storms, flooding, ice, tornado warnings, unsafe heat conditions, inaccessible roads, or other dangerous circumstances.

Any applicable refund, rescheduling, or payment consequences will be determined according to the circumstances, the applicable cancellation policy, and governing law.

24. PHOTOGRAPHS AND SERVICE DOCUMENTATION

Golden-Eye may photograph items, loads, vehicles, pickup areas, delivery areas, or relevant property conditions when reasonably necessary for:

• Documenting item condition;
• Confirming completion;
• Preventing or evaluating claims;
• Safety;
• Operational records; or
• Fraud prevention.

Use of identifiable customer information is governed by our Privacy Policy.

Golden-Eye will not use identifiable images of a customer’s private property for advertising merely because the customer purchased a service unless we have an appropriate legal basis or permission to do so.

25. THIRD-PARTY SERVICES

Golden-Eye may use third-party providers for services such as:

• Payment processing;
• Website hosting;
• Mapping and routing;
• Scheduling;
• Communications;
• Disposal;
• Navigation; and
• Business administration.

Third-party services may be governed by their own terms and privacy policies.

Golden-Eye is not responsible for an independent third party’s acts or omissions except where applicable law provides otherwise.

26. SERVICE AREA AND REGULATORY COMPLIANCE

Golden-Eye’s general service area includes portions of Tennessee, Arkansas, and Mississippi.

The identification of these states as our service area does not mean every Golden-Eye service is available throughout every part of each state.

Golden-Eye will perform transportation services only to the extent authorized by applicable federal, state, and local requirements.

Interstate services may require different authority, registrations, insurance, documentation, and procedures than intrastate services.

27. WEBSITE USE

Customers may use this website for lawful purposes associated with learning about, requesting, purchasing, or managing Golden-Eye services.

Users may not:

• Attempt unauthorized access to the website;
• Introduce malicious software;
• Interfere with website operation;
• Submit fraudulent bookings;
• Misrepresent their identity or authority;
• Use the website for illegal activity; or
• Copy or commercially exploit protected Golden-Eye content without authorization.

Golden-Eye may restrict website access when reasonably necessary to protect our systems, customers, or business.

28. INTELLECTUAL PROPERTY

Unless otherwise stated, Golden-Eye’s original:

• Business name and branding;
• Logos;
• Graphics;
• Photographs;
• Written website content;
• Marketing materials; and
• Original design elements

are owned by or licensed to Golden-Eye Transport & Services and may be protected by applicable intellectual-property law.

No ownership rights are transferred merely because a person accesses this website or purchases a Golden-Eye service.

29. PRIVACY

Golden-Eye’s collection and use of personal information through this website are governed by our Privacy Policy.

Information may include details reasonably necessary to provide services, such as customer contact information, pickup and delivery information, booking information, service details, and payment-related information processed through authorized payment providers.

Customers should review the Privacy Policy before submitting personal information.

30. DISCLAIMER OF WEBSITE WARRANTIES

Golden-Eye makes reasonable efforts to maintain accurate website information.

However, except for rights and warranties that cannot lawfully be excluded, we do not guarantee that the website will always be uninterrupted, error-free, or available.

Website information may be corrected or updated when errors are identified.

This section concerns the website itself and does not eliminate warranties, duties, or obligations imposed upon Golden-Eye in connection with transportation or other services under applicable law.

31. LIMITATION OF LIABILITY

Golden-Eye does not seek through these Terms to exclude liability that cannot legally be excluded.

To the fullest extent permitted by applicable law, Golden-Eye will not be responsible for indirect, incidental, special, or consequential losses arising solely from use or inability to use the website where such limitation is legally enforceable.

Liability concerning transported property, household goods, physical property damage, personal injury, or regulated transportation will be determined under the applicable service agreement, transportation documents, insurance arrangements, and governing law.

Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or another matter for which liability cannot lawfully be limited.

32. INDEMNIFICATION

To the extent permitted by applicable law, a customer agrees to be responsible for losses, claims, costs, or liabilities reasonably arising from the customer’s:

• Material misrepresentation concerning ownership or authority over property;
• Knowing inclusion of illegal or undisclosed hazardous materials;
• Unlawful instructions;
• Material breach of these Terms; or
• Violation of another person’s rights.

This provision does not require a customer to indemnify Golden-Eye for Golden-Eye’s own negligence, willful misconduct, or other liability that cannot lawfully be shifted to the customer.

33. COMPLAINTS AND DISPUTES

Customers are encouraged to contact Golden-Eye promptly regarding a billing, service, loss, or damage concern so that we have a reasonable opportunity to investigate and respond.

Nothing in these Terms prevents a customer from exercising rights available through a court, government agency, insurance process, arbitration program required by applicable transportation law, or another legally available remedy.

Any dispute-resolution provision contained in a service-specific agreement or required transportation document will apply to the extent legally enforceable.

Golden-Eye does not use this website provision to waive a customer’s non-waivable statutory rights.

34. GOVERNING LAW

Except where federal law or another jurisdiction’s mandatory law controls, these Terms will be interpreted under the law applicable to Golden-Eye and the particular transaction.

Transportation services may be subject to federal law or the laws and regulations of the jurisdiction where the transportation occurs.

Nothing in these Terms selects a governing law in a manner that deprives a consumer of protections that cannot legally be waived.

35. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where appropriate.

The remaining provisions will continue in effect to the extent permitted by law.

36. NO WAIVER

Golden-Eye’s failure to enforce a provision of these Terms on one occasion does not necessarily waive our right to enforce that provision later.

Any waiver must comply with applicable law.

37. ENTIRE AGREEMENT AND SERVICE-SPECIFIC DOCUMENTS

These Terms should be read together with applicable Golden-Eye documents, including:

• Confirmed quotes;
• Estimates;
• Booking confirmations;
• Work orders;
• Invoices;
• Cancellation rules;
• Return and Refund Policy;
• Delivery and Service Policy;
• Privacy Policy;
• Legal Notice; and
• Service-specific transportation documents.

For a regulated transportation service, any mandatory estimate, order for service, bill of lading, valuation election, tariff requirement, consumer disclosure, or other legally required document controls to the extent applicable.

38. CHANGES TO THESE TERMS

Golden-Eye may revise these Terms from time to time.

The current version will display its effective or last-updated date.

Changes generally apply prospectively and will not retroactively eliminate contractual or statutory rights already acquired by a customer unless legally permitted and properly agreed.

Customers should review the current Terms when booking future services.

39. CONTACT INFORMATION

Questions about these Terms or Golden-Eye services may be directed to:

Golden-Eye Transport & Services
Veteran Owned
Serving Tennessee, Arkansas & Mississippi

Phone: 901-764-9729
Email: ge.services901@gmail.com
Business/Mailing Address: 3709 Lamar Ave., Memphis, TN. 38118